Process Advisor Full-time Job4 weeks ago - Information Technology - Chennai - 30 views
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service
What will you be doing?
- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhere to quality control discipline, procedures and checks at all times
- Day to day query resolution, with upward escalation of more complex queries to the management team
- Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
- Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
- May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
- Thorough solution of queries & identify improvements to processes
- Provide advice, guidance & training to new processing staff
- Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
What we’re looking for :
- Detailed understanding of the business operational objectives, service standards and compliance requirements
- Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
- Basic KYC Knowledge
Skills that will help you in the role
Passionate about continuous improvements, and using their network of contacts to both improve their personal Graduate in any discipline
Experience of Back Office Operations systems and shaping new procedures and exchanging best practice to improve advisors and customer experience.
To help recruiter identify source of information
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