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Network Administrator / Technical Support ( Immediate Joiners ) Full-time Job

2 weeks ago Information Technology Chennai   17 views
Job Details

Roles and Responsibilities

  • First level technical support to customers via phone Call, Web and Chat support
  • Attend / React on the alerts of Up/Down status of Network devices such Switches and Router.
  • Work on incident or problem ticket after recognition of the problem and notify Client according to a mutually agreed escalation process and SLA
  • Respond to any alarms received from the in-scope devices;
  • Contact product support / TAC support for network devices. example, Cisco, Paulo alto and other technology partners
  • Drive and produce a Root Cause Analysis (RCA) report
  • Perform device configuration management, back up and logging.
  • Maintain logical network diagrams and architecture documentation
  • Implement logical changes on LAN, such as port allocation, vlan, vref, Tunnelling and routing
  • Implementing routing protocols.
  • Resolve and remediate incidents related to devices in scope;
  • Provide 3rd party vendor coordination
  • Monitoring network connectivity between Client- CSP (Cloud Service Provider)
  • Attend / React on the alerts of Firewall devices
  • Upgrade firmware, security patches and latest software upgrades as per client policy
  • Troubleshoot and resolve any firewall incidents
  • Update and maintain the firewall policy as per client request.
  • Periodic back up of the configuration
  • Escalate security incidents via e-mail, as appropriate.
  • Configure the devices and make changes as required work on incident or problem ticket after recognition of the problem and notify client according to a mutually agreed escalation process.
  • Perform software updates as per directions and plan of action received from client team.
  • Perform policy/configuration changes to the managed services/products as per the SOP shared by client

Desired Candidate Profile

  • Must have any bachelors degree
  • CCNA certification preferred
  • Excellent communications and presentation skills, English (spoken and written)
  • Knowledge in network security up to layer 7 devices
  • Knowledge of infrastructure-layer security design patterns, technologies, and products.
  • Must have a clear knowledge of ITIL based service delivery.
  • Flexible to work in 24X7 rotational Shift timings

Interested candidate can forward CV to Mail id mentioned in address

Recruiter Details

Srinivasan Sugumar - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.


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Company Description
TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT. Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.