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Manager - Service Design and Transition Full-time Job

2 weeks ago Medical & Healthcare Hyderabad   15 views
Job Details

Job Id: R2565227

Job Description:

  • Prepare transitions program plan to move identified processes and employees to the Shared Service
  • Manage the transition plan as processes/employees move to the Shared Service and provide periodic reports
  • Ensure that service migration is in line with operating procedures and best practices.

Operational Excellence

  • Drive operational excellence projects using re-engineering, lean/six sigma, best practices framework, bench marking, analytics technique
  • Identify the root cause of issues and design resolution
  • Conduct employee surveys on a periodic basis to understand the operational excellence requirements
  • Keep abreast of operational excellence techniques and facilitate constant skill up-gradation of organization employees
  • Replicate successful project work/ share best practices and serve as a change agent and facilitator for operational excellence


  • Scientific communication global or local teams
  • Medical content enhancement teams
  • Business analytics team
  • MedHub leadership

Duties & Responsibilities


Work Area

Performance Indicators

1. People

  • Maintain effectiveness relationships with the end stakeholders (Medical scientific community) with an end objective to develop education and communication content as per requirement
  • Liaise with business and IT partners on release scheduling and communication of progress
  • Work with project manager to establish end-to-end project plan and approach
  • Feedback from stakeholders (end customers, medical team) on overall satisfaction

2. Performance

Ensure proper governance and execution model for all kinds of improvement plans (Six Sigma, Automation, Fast Track Projects) Demonstrating the impact to internal and external customers as an output of improvement plans

  • Ensure improvement programs are identified and executed as per plan.

Ensure service transition is planned and executed to schedule, budget and scope change management, learning & communication deliverables

  • Adherence to timeline
  • Adherence to quality target
  • Adherence to budget

3. Process

Coordinate the business readiness plan, taking into consideration IT deployment, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment

Monitor the effectiveness of service implementations and on-going BAU to continually iterate/streamline our processes and improve our capabilities.

  • Assess, analyze, develop, document and implement changes based on requests for change
  • Identifying opportunities of improvement in operations and quality deliverables.
  • Feedback from stakeholders ( end customers, medical team) on overall satisfaction
  • Observations in case of audit/inspection

Knowledge, Skills & Competencies / Language

  • Years of relevant experience transformation experience, standardization of processes
  • 3+ years of experience working with Daily Management and Problem Solving workshops in an office environment (non-manufacturing)
  • Experience in facilitating process improvement events (Kaizen, Workshops, Value Stream Mapping Analysis, etc.)
  • Certified Lean Advanced and/or Green Belt is highly preferred
  • Proven track record in building a culture and a passion for Continuous Improvement
  • Ability to motivate teams and encourage thinking at all levels of the business
  • Ability to take a hands-on and pragmatic approach
  • Demonstrated experience leading large projects
  • Ability to influence and lead the required change
  • Strong communication skills and the ability to train team members and senior leaders in lean practices and initiatives
  • Excellent knowledge in English and strong communication skills – written and spoken

Requirements of the job

  • Excellent knowledge in English and strong communication skills – written and spoken
  • years of relevant experience transformation experience, standardization of processes

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Company Description
Sanofi India Limited is one of the entities through which Sanofi operates in India. It was incorporated in May 1956 under the name Hoechst Fedco Pharma Private Limited. Over the years, its name was changed to Hoechst Pharmaceuticals Private Limited, Hoechst India Limited, Hoechst Marion Roussel Limited and Aventis Pharma Limited. Today, it employs more than 3,000 employees across India.