Hiring For International Voice Process

Sutherland

We are hiring for Customer Service Associate/Sr. Associate for International Voice Process.

Looking for immediate joiners and candidate who are well versed in English.

Mode of interview: Walk-in.Shift Timings:24*7 rotational shift & 2 rotational week off.Mode of working: OfficeTransportation: Two-ways transportation would be provided.

Job requirements-

• Graduate & Undergraduate
• Prior customer service experience in Voice process of 0 to 3yrs
• Should be comfortable with Night Shift (Flexible with 24 / 7 & Rotational Shifts and Rotational off)
• Excellent verbal and written communication skills, proficient reading skills
• Able to work positively in a fast-paced, changing environment.
• Candidates should be comfortable with Voice & Email.
• Basic PC keyboarding skills, basic Microsoft Office (Outlook, Word, Excel) experience required
• Typing Speed 30 WPM 90 Accuracy.
• It is work from office opportunity.

Job responsibility:

• Demonstrate ability to perform at a high level, to support our high volume of Customer queries on Calls.
• To provide quality customer assistance and support to bring resolution of escalated customer issues in a friendly and efficient manner
• Work and partner with others: Within a team-based environment
• Achieve and maintain required metrics and goals.

Interview Rounds

• • HR
  • Aptitude assessment
  • Ops
  • Contact - Fatima Please contact the HR on the mobile number mentioned below.

Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age. Learn more here.