Hiring Team leader For Banking Sales Process Full-time Job1 week ago - Marketing & Sales - Kolkata - 11 views
Roles and Responsibilities
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Making outbound call to existing prime bank customer generate leads for all financial products and close sales.
- Proactively keeps up to date on new procedures
- Complete ability and empowerment to provide end to end resolution (including online and offline if required )
- Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
- Identifies the need to escalate specific issues and follow up through where necessary
- Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact & also need to explain the product and close the sale.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
- Completes all training and development activities in timely manner
- Understanding of sealing the products.
Desired Candidate Profile Candidate should be graduate and should have minimum 1 years of TL experience.
Perks and Benefits Huge incentive opportunity.
Contact - Gunjan - HR - Mobile number given below
This is a walk-in to proceed further contact HR at the venue on date and time mentioned.
Please contact the HR on the mobile number mentioned below.
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