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Guest Relation Executive

Nov 26th, 2021 at 04:20   Tourism & Restaurants   Hyderabad   1 view Reference: 14181
Job Details

. Welcome guests and giving a found farewell to guest while going back.

· Handling guest complaints and concerns in an efficient and timely manner.

· Coordinating and multi-tasking job duties in a busy environment.

· Should possess detailed & upto date information about the Offers.

· Providing excellent customer service as per defined SOP.

· Maintain all guest folios in the manner instructed and

· Collect Guest feedback during guest departure along with his likes and dislikes.

· Should be able to handle all guests without bias or prejudice.

· Follow the house rules and policies laid down by the management.

· Adhere to strict staff grooming and hygiene standards.

· Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

· Good command of the English language is essential, both written and verbal

· Must possess strong organization time management skills, attention to detail.

· Must be guest service focused and a team player.

· Positive attitude and outgoing personality is essential.

· Professional in demeanour and presentation.

· Personable, enthusiastic, self-motivated and able to work independently.

· Observant, discriminating and detail-oriented

· Ability to understand and carry out oral and written instructions and request clarification when needed.

· Strong interpersonal and organizational skills.

· Able to work morning, evening, weekend, holiday, and overnight shifts

Job Types: Full-time, Walk-In

Company Description
Launched in 2012, SMAAASH is one of India's acclaimed gaming and entertainment centers that marries sports, virtual reality, music and dining into an immersive, evolved, interactive and innovative social experience for family, friends and children alike. Helmed by creative ideator Shripal Morakhia, SMAAASH renowned in the field of sports simulation technology and proprietary gamification technologies such as a unique twilight bowling zone