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Fraud & Claims Supervisor Full-time Job

1 week ago Information Technology Chennai   14 views
Job Details

Job ID 55702BR


The responsibilities would include:

• Domain Knowledge with respect to various US banking Regulations and managing customer dispute management processes

• Responsible le for daily management of a team within the process and meeting the SLA.

• Ability to manage a team of 15-20 with a diversified group of team members

• Hiring skilled and appropriate team members for the process and have attrition in control.

• Addressing escalations and manage the business with nil financial losses

• Report the business every day on the pending and processed volume status and ensuring each transaction is completed within the deadline.

• Reporting the performance on a weekly and monthly basis to the management and to the respective line of businesses

• Plan trainings and ensuring the proficiency of the team members

• Have regular calls with the business; understand and articulate to the requirement from the stake holders for the smooth course of the processes.

• Ensure the team is well engaged and highly motivated to be qualitatively productive.

• Daily Duties may include: reviewing, Approving, prioritizing, and distributing daily work to meet deadlines and goals

• Gain strong process knowledge to answer process related questions from the team and reduce the queries going to the LOB.

• Showcase high levels of adherence to Risk & Compliance also ensuring every team member abides by the same

• Prepare incident reports and Coordinate with the risk and legal teams to handle financial losses/Claims

• Should be able to take decisions on the stretch goals for the team and accomplish the goal without any negative impact to the business

• Make sure the team budget is effectively utilized across the year

• Analyzes the existing practices and generates ideas Utilizes simple improvement tools, draws on past experience and looks at system level changes
Takes up total process improvement initiatives

• Flexible to work in Night Shifts.

• Demonstrates a keen eye for detail and provides constructive feedback for the team members with a fair approach.

• Plan career progression for Analysts, Develop team members for next roles in the hierarchy

Essential Qualifications

  • University degree in Business or related discipline.
  • Experience of more than 5 years in financial crime management
  • Strong analytical skills.
  • Fluency in English and at least one regional language.
  • Have extensive MS excel skills to prepare and present reports.

Desired Qualifications

  • Experience of working across one or more geographic territories or regions
  • Certification in Financial Risk Management

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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Company Description
Wells Fargo & Company (NYSE WFC) is a leading global financial services company with $20 trillion in assets and offices in over 37 countries Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy At Wells Fargo, we want to satisfy our customers financial needs and help them succeed.