Desktop Support-Engineer1 year ago Information Technology New Delhi 287 views Reference: 15844
Req Id : 2770337
The Major Incident Manager has overall Accountability for managing and driving towards recovery from a major incident
Managing (owning) the major incident through to service recovery
Confirming the problem meets major incident criteria
Determining the scope of the major incident
Qualifying the customer impact
Ensuring internal notification and escalation procedures are followed
Working with the Technical Incident Manager to drive the recovery plans
Ensuring the service has been restored to the customers satisfaction
Ensuring adequate escalation is in place, as appropriate to the progression of the investigation
Excellent communication skills & should have led customer calls and handled escalations
Will involve a 24 7 shift with predominantly afternoon and Night Shifts
BPS experience is Mandatory
"As a Senior Engineer, you are responsible for areas around Engineering, Global Infrastructure Services etc. You are expected to have good practical understanding of technology, its application and be involved in implementation, integrated testing, debugging and documentation. You are expected to be a Technical SME, and also handle Project Effort Estimation Related Activities, process compliance."
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