Customer Service Officer- Senior Executive Full-time Job6 days ago - Banking & Insurance - Bhubaneshwar - 7 views
Roles and Responsibilities
- Drive Customer Service at branch level
- Assisting customer with all required information - First Time Right (FTR)
- Ensure quality customer interaction and closure efficiency
- Achieve Cross Sell targets
- Ensure TAT for query resolution
- Working with cross-functional teams to improve customer satisfaction scores for Branch
- Zero Compliance/ Control issues from Regulator/ Auditors or through Customer Escalations
Desired Candidate Profiles
- Sales knowledge is mandatory (Products-Pre-owned car, PL,BL, LAP)
- Sound Knowledge about dealing with customer.
- Required knowledge about Accounts & TDS.
- Excel knowledge.
Interested candidates Share your resume to the mail id shared below
Role Customer Success, Service & Operations - Other
Industry Type NBFC
Functional Area Customer Success, Service & Operations
Employment TypeF ull Time, Permanent
Role Category Customer Success, Service & Operations - Other
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