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Customer Service Officer

Mar 1st, 2023 at 17:01   Banking   Tanjore   83 views Reference: 26412
Job Details

Customer Service Officer

DBS Bank

The position ensures to:

  • Execute all aspects related to branch operations in a timely and effective manner
  • Ensure effective customer service

Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Fulfil all responsibilities in relation to:

  • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers

Support the branch operations officer in book-keeping and maintenance of documents.

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
  • Process cash transactions, transfer transactions and clearing of instruments
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

2-4 years Banking Experience

Education / Preferred Qualifications

Graduate preferably Banking/Commerce

Core Competencies

  • Excellent interpersonal and communication skills
  • Ability to build strong relationships with clients.
  • Responsible
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.

Technical Competencies

  • Good Computer Knowledge

Work Relationship

  • Team player
  • Self-motivated and takes initiative

Locations Alathur Ariyalur Papanad Papanasam Pattukkottai Peravurani Tanjore Thirukkattupalli Trichy Main Vilangudi

Contact - Bava Please contact the HR on the mobile number mentioned below.
Company Description
DBS - Living, Breathing AsiaDBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as 'AA-' and 'Aa1' credit ratings, is among the highest in Asia-Pacific