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Customer Service Executive

1 week ago   Medical & Healthcare   Vadodara   8 views Reference: 27188
Job Details

Customer Service Executive

Gowrie Healthcare

• Attend to and resolve queries received on phone, emails and fax from customers, sales
and credit control departments
• Attend to complaints in accordance with the company's guidelines and policy
• Coordinate with various departments to resolve queries within a stipulated time frame
• Chase deliveries with the transport/courier companies and revert to the customer with
• Trace missing parcels/goods and revert to the customer
• Handle queries from Wholesale accounts allocated and ensure all queries are dealt with
promptly and correctly
• Inform customers of any expected delivery delays
• Handle irate customers and manage their expectation
• Coordinate with Courier services to chase deliveries, collection and pending queries.
• Chase customers for in regard to discrepancy in Returns

• To proactively work towards reducing errors by addressing issues with the right dept
• To effectively work at reducing turnaround time and increasing customer satisfaction

Contact - Monika Bharti Please contact the HR on the mobile number mentioned below.

Company Description
B&S Healthcare holds over 1000 Parallel Import licenses coming from 22 countries aiming to be the largest PI distributor in the UK in the upcoming years. Thame Laboratories is a diverse, integrated specialty pharmaceutical company focused on developing and supplying pharmaceutical, consumer health products and unlicensed medicines that provide benefits to patients, prescribes and the NHS.