Customer Service

Inviting applications for the role of PA, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications

Contact Person: Varsha:

Shifts: 24*7

Please Mention HR Varsha on the Resume And walk in Directly to the Venue

Responsibilities:

• Respond to customer inquiries and problem escalations
  
• Maintain a thorough understanding of client process and policies
  
• Reproduce customer issues and escalate product bugs
  
• Provide excellent customer service to our customers
  
• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  

Qualifications:
Minimum qualifications:

• Any graduate can apply.
• Fresher's are eligible
• Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent.
• Decent Hindi as part of requirement

Documents to be carried:

2 UPDATED COPIES OF RESUME

ORIGINAL AADHAR And PAN CARD IS MANDATORY

2 XEROX COPIES OF ID PROOF

2 PASSPORT SIZE PHOTOGRAPHS

LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact (NYSE: G) stands for "generating business impact." We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients? operating model end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility.