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Customer Relationship Manager

3 weeks ago   Banking   Navi Mumbai   13 views Reference: 26371
Job Details

Customer Relationship Manager || WALK-IN Drive || Icici Lombard Vashi|

ICICI Lombard

This role is with our In House Contact Center for our Customer Service Manager. ON THE ROLE OF ICICI LOMBARD.

Role & Responsibilities

1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.

2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

4. Ability to understand and handle irate customers

5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

6. Ability to achieve stretched targets and able to manage the organization standards

7. Maintain Superior quality service by following organization standards

Education Requirements/ Skills

1. Any Graduate / MBA .

2. 0-3 years of relevant experience of domestic/international BPO

3. Strong interpersonal, problem-solving skills and verbal and written communication skills

4. Strong computer knowledge and technical skills

Kindly call or WhatsApp :




Contact - SIMRAN KAUR Please contact the HR on the mobile number mentioned below.

Company Description
ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platforms, including the recently won Best Social Media Integrated Campaign Award and 'Non-Life Insurer of the Year'.