Customer Relationship Manager3 weeks ago Banking Navi Mumbai 13 views Reference: 26371
Customer Relationship Manager || WALK-IN Drive || Icici Lombard Vashi|
This role is with our In House Contact Center for our Customer Service Manager. ON THE ROLE OF ICICI LOMBARD.
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Education Requirements/ Skills
1. Any Graduate / MBA .
2. 0-3 years of relevant experience of domestic/international BPO
3. Strong interpersonal, problem-solving skills and verbal and written communication skills
4. Strong computer knowledge and technical skills
Kindly call or WhatsApp :
SOHEL QURESHI :
SIMRAN KAUR :
KHYATI DIWEDI :
Contact - SIMRAN KAUR Please contact the HR on the mobile number mentioned below.