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CONSULTANT Full-time Job

1 week ago Information Technology Chennai   11 views
Job Details

ServiceNow DeveloperLevel-2 Relevant Experience: 2-4+ yrsLevel-3 Relevant Experience: 4+ yrs• 8+ years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. • Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog• System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP• Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5,Angular JS• Excellent communication skillsPreferred Skills:• Understanding of Configuration Management as it relates to ITIL• Web Services Integration (SOAP,REST,and JSON) • Experience implementing systems using the Agile/Scrum methodology• Fundamental knowledge of networking including TCP/IP ports and firewalls, networkprotocols, and IP networks• Strong communication, Strong presentation and writing skills.• Excellent troubleshooting skills with ability to demonstrate influence in a consultativefashion to stakeholders and other team members.• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions• ITIL certification / Snow Admin / Snow Implementation Certification is a Plus

  • To adhere to quality standards, regulatory requirements and company policies
  • To provide support for on call escalations and doing incident and problem management
  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.