CONSULTANT Full-time Job1 week ago - Information Technology - Chennai - 11 views
- To adhere to quality standards, regulatory requirements and company policies
- To provide support for on call escalations and doing incident and problem management
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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