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Client Technical Support Full-time Job

1 week ago Information Technology Hyderabad   15 views
Job Details


Job ID: R064532

Key Responsibilities

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone
  • Owns customer issues from beginning to resolution (handles in place)
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Recreates, identifies and provides input on unique or recurring customer problem


Essential Requirements

  • Should be open to work in night shifts in a 24x7 environment
  • Should have excellent communication skills in English
  • Remains knowledgeable of Dells product line, current industry products and technologies
  • Focuses on delivering a positive customer experience according to Dell standards
  • Monitors and tracks issues to ensure accurate resolution

Educational Qualification

  • Minimum Graduates in any stream. (10+2+3)
  • Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience


Desirable Requirements

  • 2-4 years of relevant technical troubleshooting experience
  • Candidates with technical qualification (B.Tech/ BE with Computer Science and IT)


Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.


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Company Description
We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.