Client Technical Support Full-time Job1 week ago - Information Technology - Hyderabad - 15 views
Job ID: R064532
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone
- Owns customer issues from beginning to resolution (handles in place)
- Assists customers by diagnosing problems and providing resolutions for technical and service issues
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
- Recreates, identifies and provides input on unique or recurring customer problem
- Should be open to work in night shifts in a 24x7 environment
- Should have excellent communication skills in English
- Remains knowledgeable of Dells product line, current industry products and technologies
- Focuses on delivering a positive customer experience according to Dell standards
- Monitors and tracks issues to ensure accurate resolution
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience
- 2-4 years of relevant technical troubleshooting experience
- Candidates with technical qualification (B.Tech/ BE with Computer Science and IT)
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.
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