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Call Audit Quality Analyst || Apply NOW

1 week ago   Information Technology   Bengaluru   10 views Reference: 27285
Job Details

* Monitor, evaluate and score calls against established quality assurance instruments and standards

* Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools

* Supports and communicates business goals, quality standards, processes and procedures and policies

* Ensures the call center agents adhere to predetermined quality assurance standards and the businesss standard operating procedures

* Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures

* Provides performance expectations, action plans and development plans to improve call quality

* Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined.

Desired Candidate Profile

* Strongly prefer 2+ years of experience within the Customer Care Center

* Ability to analyze Quality issues and performance measures

* Proficient knowledge of Care Center procedures, Quality Assurance processes

* Requires solid analytical, organizational, troubleshooting and problem solution skills

* Excellent Communication Skills, Hindi Mandatory, Regional Language(Kannada Or Tamil) is an added advantage

* Strong logical skills

Please contact MS Sneha Nambiar HR 'mobile no' given below.

Company Description
Indias first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded by alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad in March 2014; and have since served over 30+ lakh customers monthly. We have raised a total of $366 Million from our investors - Google, General Atlantic, SAIF Partners, Tiger Global, Moore Capital Management, Beenext, KTB Ventures, Digital Garage, Qualgro, Rocketship VC, Fulcrum Capital. Our Angel Investors are Vijay Shekhar Sharma and Anand Chandrashekharan. Were a team of 2000+ people driven by passion to help you fulfil your real estate requirements, without any brokerage.We have worked tirelessly to remove all information asymmetry caused by brokers. We also enable owners & tenants to interact with each other directly by using our technologically advanced platform. Our world class services include- Verified brokerage-free properties for buyers & tenants (Relationship Managers to assist you through the process) Quality brokerage-free tenants & buyers for property owners Online rental agreements Packers & Movers services Home Services like painting, cleaning etc. Home Loans Dedicated services for NRI customers and CPMS Furniture & Interior Decoration NoBrokerHood a visitor, society, & accounts management software for apartment societies. We serve Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. We will soon come to more cities shortly.