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Backoffice (Email)process - Vimanagar

2 years ago   Information Technology   Pune   726 views Reference: 5405
Job Details

Job description

Tech Mahindra BPS - Pune is hiring for Premium Telecom Domain for Backend/Email Process

Responsibilities and Duties

The primary responsibilities of a Customer Service specialist would be:

  • Handling escalations and complex queries.
  • Manage large amounts of emails & chats
  • Answer calls professionally to provide information about products and services, take/ or obtain details of complaints.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

  • Proven customer support experience or experience as a client service representative
  • Excellent English communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Ability to multi-task, prioritize, and manage time effectively

Shift:8 Am to 8 Pm Rotational Shift ( One Week off-rotational)

Interview Process- Telephonic/Walk-in

Contact Person- Prachi - Mobile number given below

Company Description
A federation of companies, bound by one purpose - to Rise. Inspired by this spirit, our legacy and values, our goal to always positively impact our partners, stakeholders, communities and the world at large, remains unshakeable.