Backoffice (Email)process - Vimanagar

Job description

Tech Mahindra BPS - Pune is hiring for Premium Telecom Domain for Backend/Email Process

Responsibilities and Duties

The primary responsibilities of a Customer Service specialist would be:

• Handling escalations and complex queries.
• Manage large amounts of emails & chats
• Answer calls professionally to provide information about products and services, take/ or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

• Proven customer support experience or experience as a client service representative
• Excellent English communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively

Shift:8 Am to 8 Pm Rotational Shift ( One Week off-rotational)

Interview Process- Telephonic/Walk-in

Contact Person- Prachi - Mobile number given below

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