• Strong leadership and communication skills
• Responsible for people and performance management (Quartile management, performance rating, Coaching and Feedback, Identify Training Need)
• Conduct daily team huddles (process updates, metrics, targets for the day...)
• Queue management, Ensuring SLAs are met
• Lead weekly reviews with client on Operational performance and improvements
• Track and report daily performance update to leadership and client
• Review weekly updates with the team on progress made on metrics
• Track active HC, Potential Attrition or movements and update on weekly basis
• Prepare monthly and quarterly business review data for management review
• Escalate issues which cannot be resolved by the team
• Provide guidance to the team based on management direction
• Serve as a focal point to communicate and resolve interface and integration issues with other teams
• Create and distribute reports to update the company on the teams progress.
• Manage the flow of day-to-day operations.
• Communicate clear instructions to team members.
• Ability to mentor and train new team members
• Develop a strategy that the team members can use to better reach a projects goal.
• Should be able to work in Night Shift

• Any UG/PG Degree
• Minimum 4 years of Team handling experience with
• Should have handled team size between 20 to 25
• Should be proficient with MS Office

Contact - HR Team Please contact the HR on the mobile number mentioned below.