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Associate Process Manager

1 week ago   Information Technology   Coimbatore   12 views Reference: 27237
Job Details

Associate Process Manager (TL - BPO)

  • Strong leadership and communication skills
  • Responsible for people and performance management (Quartile management, performance rating, Coaching and Feedback, Identify Training Need)
  • Conduct daily team huddles (process updates, metrics, targets for the day...)
  • Queue management, Ensuring SLAs are met
  • Lead weekly reviews with client on Operational performance and improvements
  • Track and report daily performance update to leadership and client
  • Review weekly updates with the team on progress made on metrics
  • Track active HC, Potential Attrition or movements and update on weekly basis
  • Prepare monthly and quarterly business review data for management review
  • Escalate issues which cannot be resolved by the team
  • Provide guidance to the team based on management direction
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams
  • Create and distribute reports to update the company on the teams progress.
  • Manage the flow of day-to-day operations.
  • Communicate clear instructions to team members.
  • Ability to mentor and train new team members
  • Develop a strategy that the team members can use to better reach a projects goal.
  • Should be able to work in Night Shift

  • Any UG/PG Degree
  • Minimum 4 years of Team handling experience with
  • Should have handled team size between 20 to 25
  • Should be proficient with MS Office

Contact - HR Team Please contact the HR on the mobile number mentioned below.

Company Description
Personiv is a US-based global provider of Business Process Outsourcing and Recruitment Process Outsourcing solutions. We are a team of 2,500+ strong with operations in the US, Philippines, and India. Collectively we provide a broad range of business services to leading companies in the areas of recruiting, customer contact/call center solutions, accounting, legal, graphic design, web design, SEO/SEM, Finance & accounting, publishing services and more.