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ASSOCIATE CONSULTANT Full-time Job

1 week ago Information Technology Chennai   12 views
Job Details

Experience with snow orchestration or flow designer or integration hub
Identify and understand Orchestration components and basic architecture
Build simple Orchestration Workflows to manage Linux via SSH and Windows via PowerShell
Utilize Orchestration to query an online REST API
Manage Active Directory users and Password Reset through Orchestration Workflows
Experience with ServiceNow Workflow and Workflow activites
Good knowledge of mid server
Passing Variables and Inputs to implement Orchestration
Important security aspects associated with ServiceNow Orchestration
Experience integrating snow orchestration with ldap, aws, azure
Experience automating OS use-cases with snow orchestration

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

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Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.