Login for faster access to the best deals. Click here if you don't have an account.

Analytics Program/Project Manager

3 months ago   Information Technology   Bengaluru   68 views Reference: 25651
Job Details

Job ID: 3108479


  • Responsible for proposing individual task journeys and integrating these individual tasks into customer centric end-to-end journeys.
  • Lead the discussion around end-to-end customer experience and socialize across CS and GBU stakeholders.
  • Understands existing experiences and identifies opportunities for improvement.
  • Executes product experience validation process to ensure that HP’s products and services deliver against the value proposition and customer promise.
  • Lead cross-organizational serviceability governance
  • Your leadership and judgement will be critical in exploring new ways of serving the customer and analyzing investment choices
  • Drive new customer-facing initiatives through the development process, with an empathic focus on the end-user.
  • Lead design and architecture discussions across cross-functional teams.
  • Work with business teams and product teams to translate business requirements to customer requirements and specifications.
  • Work with print lifecycle project teams to break down requirements into executable Initiatives and Project Epics.
  • Enable clarity on customer experience-related non-functional requirements (usability, accessibility, performance, security, etc.)
  • Influence others across the organization to remain focused on support experience outcomes and deadlines.
  • Generate targeted presentations and reports for different internal and/or external audiences.
  • Collaborate with print Design and R&D to ensure products are designed/developed/tested as per requirements & quality expectations.
  • Monitor HP’s support experience compared to the competition and communicate requirements to meet / exceed business imperatives

Education And Experience Required

  • Bachelor's or higher in a related field – User Experience Design, Human-Computer Interaction, Human Factors, Graphic Design, Interactive Design, Experimental Psychology, Cognitive Science, Information Design, or the equivalent professional experience, or equivalent relevant industry experience.
  • Typically, 5+ years of professional experience as a User Experience, Product, or Interaction Designer; Information Architect; or similar with an extensive understanding of UX principles and heuristics, with product, program, or project management experience a plus.
  • Excellent verbal and written communication skills, ability to present both visual and technical content to executive and non-technical audiences
  • Strong analytical and problem-solving skills and the ability to think creatively to solve complex problems
  • Able to manage multiple projects and priorities in a fast-paced environment.
  • Ability to think strategically and execute methodically
  • A get-things-done attitude and willingness to put the needs of your team first
  • Experience with leading and driving end to end strategy and product support projects
  • Ability to mentor and lead teams to achieve results for complex, ambiguous projects.
  • Ability to communicate complex issues simply and convincingly to a wide range of audiences

Knowledge And Skills

  • You are customer fascinated, always learning and refining your perspective to deliver maximum business benefit.
  • You have experience in the creation of functional specifications and building plans to deliver
  • You have excellent analytical and problem-solving skills.
  • You have a demonstrable understanding of organizational strategy and have experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.
  • You take initiative – you are willing to fill in the gaps rather than relying on others.
  • You can work well under pressure and know how to manage and prioritize workloads for yourself and your teams.
  • You have a history of innovation with examples of developing new technical, experiential, or pioneering programs or processes.
  • You initiate and foster relationships with other functional and business groups (internal and external)
  • Experience working with designers to create useful, usable, delightful products.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Company Description
HP Inc. is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers, printers and related supplies, as well as 3D printing solutions.