Analytics Program/Project Manager

Job ID: 3108479

Responsibilities

• Responsible for proposing individual task journeys and integrating these individual tasks into customer centric end-to-end journeys.
• Lead the discussion around end-to-end customer experience and socialize across CS and GBU stakeholders.
• Understands existing experiences and identifies opportunities for improvement.
• Executes product experience validation process to ensure that HP’s products and services deliver against the value proposition and customer promise.
• Lead cross-organizational serviceability governance
• Your leadership and judgement will be critical in exploring new ways of serving the customer and analyzing investment choices
• Drive new customer-facing initiatives through the development process, with an empathic focus on the end-user.
• Lead design and architecture discussions across cross-functional teams.
• Work with business teams and product teams to translate business requirements to customer requirements and specifications.
• Work with print lifecycle project teams to break down requirements into executable Initiatives and Project Epics.
• Enable clarity on customer experience-related non-functional requirements (usability, accessibility, performance, security, etc.)
• Influence others across the organization to remain focused on support experience outcomes and deadlines.
• Generate targeted presentations and reports for different internal and/or external audiences.
• Collaborate with print Design and R&D to ensure products are designed/developed/tested as per requirements & quality expectations.
• Monitor HP’s support experience compared to the competition and communicate requirements to meet / exceed business imperatives

Education And Experience Required

• Bachelor's or higher in a related field – User Experience Design, Human-Computer Interaction, Human Factors, Graphic Design, Interactive Design, Experimental Psychology, Cognitive Science, Information Design, or the equivalent professional experience, or equivalent relevant industry experience.
• Typically, 5+ years of professional experience as a User Experience, Product, or Interaction Designer; Information Architect; or similar with an extensive understanding of UX principles and heuristics, with product, program, or project management experience a plus.
• Excellent verbal and written communication skills, ability to present both visual and technical content to executive and non-technical audiences
• Strong analytical and problem-solving skills and the ability to think creatively to solve complex problems
• Able to manage multiple projects and priorities in a fast-paced environment.
• Ability to think strategically and execute methodically
• A get-things-done attitude and willingness to put the needs of your team first
• Experience with leading and driving end to end strategy and product support projects
• Ability to mentor and lead teams to achieve results for complex, ambiguous projects.
• Ability to communicate complex issues simply and convincingly to a wide range of audiences

Knowledge And Skills

• You are customer fascinated, always learning and refining your perspective to deliver maximum business benefit.
• You have experience in the creation of functional specifications and building plans to deliver
• You have excellent analytical and problem-solving skills.
• You have a demonstrable understanding of organizational strategy and have experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.
• You take initiative – you are willing to fill in the gaps rather than relying on others.
• You can work well under pressure and know how to manage and prioritize workloads for yourself and your teams.
• You have a history of innovation with examples of developing new technical, experiential, or pioneering programs or processes.
• You initiate and foster relationships with other functional and business groups (internal and external)

• Experience working with designers to create useful, usable, delightful products.

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HP Inc. is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers, printers and related supplies, as well as 3D printing solutions.